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Elaine Illustrate

Shipping & Policy

🌟 Where do we ship to

🇦🇺Australia
🇨🇦Canada
🇳🇿New Zealand
🇬🇧United Kingdom
🇺🇸USA


🌟 Shipping schedule

📦Orders are shipped once a week

 

🌟 Shipping Cost

🛳️ Cost to ship can be found on the product listing


🌟 Estimate Delivery Time

[🇨🇦CANADA] - All Products
No tracking, up to 7 - 14 days after dispatch

[🇺🇸USA] - Temporary Tattoos & Stickers
Partial tracking, NO delivery confirmation up to 7 - 21 days after dispatch

[🇺🇸USA] - All EXCEPT Temporary Tattoos & Stickers
Full tracking, up to 7 - 21 days after dispatch

[🌏**INTERNATIONAL > UK, Australia & New Zealand ONLY] - All Products
No tracking, up to 7 - 21 days after dispatch

[EU] - Temporary Tattoos & Stickers ONLY*
No tracking, up to 7 - 21 days after dispatch
*At the moment, some products are not available to EU*

 

🌟 Customs and Import Taxes

Buyers are responsible for any customs and import taxes that may apply. Please refer to your country's policy on customs fee thresholds. I'm not responsible for delays due to customs.

🇺🇸 U.S Tariffs: Beginning May 2 2025, you will be required to pay additional fees due to tariffs the U.S. has imposed on goods made in China - which majority of my items are manufactured in China. Any applicable duties will be charged to you at the time of delivery. 

 

🌟 Refunds for undeliverable orders

I am charged $5 for each US/international return for customs/duty. If your order was undeliverable (wrong address, did not collect at pickup point etc.) and returned to me, I will refund the cost of the item, but not shipping. The $5 will also be deducted from the return amount.

If the order was lost during the return, I cannot offer a refund. 

I can only offer refunds within 180 days of purchase

 

🌟 Returns & Exchanges

I gladly accept cancellations within 12 hours of purchase

I don't accept returns or exchanges, but please contact me if you have any problems with your order. 

🌟 Faulty Item Replacement Policy


If you have any problems with your order, please contact me and I will try and work out the problem as best as I can!

  • If your item turns out to be faulty (not damaged from wear and tear or misuse), just let us know within 3 months of buying it online or in physical stores (Makers).

  • The fault needs to be from the product itself – like a manufacturing issue – not from dropping it, using it the wrong way, or trying to fix it yourself.

  • You’ll need to show us proof of purchase (like an order number or receipt) and let us know what’s wrong. A few photos might help too.

  • Once we’ve checked it out and confirmed the fault, we’ll send you a replacement, free of charge.

Need help?

Just shoot us a message here, and we’ll sort it out as quickly as we can.

Thanks for shopping with us!